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  4. Chapter 2: FootfallCam’s Support to Partner

Chapter 2: FootfallCam’s Support to Partner

2.1 Sales

2.1.1 Volume Pricing

Partners of FootfallCam will be given a wholesaler volume pricing based on the cumulative number of units they purchased.

2.1.2 Online Webinar Sales Training

FootfallCam partner will be video guides and webinars that allows them to emulate the success FootfallCam experience in selling people counters. Partners will be given the template for them to emulate the same success FootfallCam has through a series of webinars on sales tactic, cold call lists, email templates for enquiries and cold call scripts.

2.1.3 Welcome Kit and Recognition Certificate

FootfallCam partner will be given a certificate stating that they are an official reseller of FootfallCam products and will be awarded with a reseller badge.

2.1.4 Geographic Exclusivity

FootfallCam authorised resellers will be awarded an exclusive region to market and deal FootfallCam products in. The region will be decided based on regional competitiveness, partner's competency, and recent activity.

2.1.5 Sales Lead Passing

FootfallCam will automatically passes all new enquiries that are received from the geographic region to an authorised reseller within the region. The authorised reseller that will receive the sales lead will be based on recent activity and cumulative sales purchase.

2.1.6 Skype Training

FootfallCam will issue Skype training to all authorised reseller in guiding them how to use the new features FootfallCam has to offer, in addition to the recent developmental changes that will be made on the FootfallCam.

2.1.7 Non-Compete Clause

FootfallCam authorised resellers will be able to receive a no compete clause to lockdown their customers for a period of three months. During the period, no one including FootfallCam personnel will be allowed to approach the customer. This is not applicable for sales lead given to the partner by FootfallCam.

2.1.8 Dedicated Account Manager

Partners will be assigned a dedicated account manager from one of FootfallCam personnel. The account manager will prioritise the enquiries and issue the partner is dealing with.

2.1.9 Collaboration in Projects

For projects requiring a call for tender/bid, FootfallCam will provide a comprehensive proposal sample which details the ideal solution for any industry. FootfallCam will also work with resellers along each step of the way to ensure the client receives the solution that they need.

2.2 Technical

2.2.1 Online Webinar Training

Partners of FootfallCam will have complete access to online technical webinar training and documentations that they will be able to use in the operation of FootfallCam. Partners will also have access to miscellaneous supporting documents FootfallCam use to diagnose issues with the FootfallCam.

2.2.2 API Integration

Partners will be able to augment the FootfallCam with open customisable API integration with the FootfallCam device.

2.2.3 ePoS Integration

Partners will be able to retrieve sales data from the over 60 compatible ePoS systems.

2.2.4 Automatic Firmware Upgrade

FootfallCam will automatically upgrades itself to the latest firmware version containing all the newest bug fixes whenever a new firmware version is released by FootfallCam development team.

2.2.5 Skype Technical Training

FootfallCam technical personnel will provide training via Skype or Onsite to the partner guiding them on the usage of different features.

2.2.6 Prioritised Technical Support

FootfallCam will offer prioritised support if an urgent situation has arisen. FootfallCam will assign dedicated support personnel to each partner to aid them in rectifying all technical issues.

Updated on January 29, 2021