4.1 Adding New Device

4.1.1 Add Device During Installation

https://youtube.com/watch?v=LKT4BRqwQFI

STEP 1 - Access to FootfallCam Analytic Manager V8™: http://portal.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Click on Setting > Sites Management to access the Site Management & Health Check page.

STEP 3 - Select the newly created site and click on Edit button in the Action column.

STEP 4 - Copy the pairing code to share with your installer during their installation. (Site detail must be pre-configure before the installation. For more information on how to create site, kindly refer to Chapter 3 Setting up Sites.). 

 

4.1.2 Manually Add Device from Portal

https://youtu.be/whVgOfclIAg

STEP 1 - Access to FootfallCam Analytic Manager V8™: http://portal.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 3 - Click on + New Device button to access Add Device page.

STEP 4 - Complete the process by entering all the required fields and click on Add button.

Item	Description
1. Site	Select the site name to add the device.
2. Device Type	Select the the device type.
3. Serial	Enter the device serial or company serial.
4. Device Name	Enter a preferred device name.

 

4.2 Device Setting Configurations

4.2.1 Device Management & Health Check

This section focuses on the information display on the Device Management & Health Check page.

STEP 1 - Access to FootfallCam Analytic Manager V8™: http://portal.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Click on Setting > Devices to access the Device Management & Health Check page.

Item	Description
1. Device	Display the network status of the device and device name.
2. Serial	Display the serial of the device.
3. Model	Display the model of the device.
4. Site	Display the site that paired to the device.
5. Accuracy Audit	Display the accuracy audit status of the device.
6. Device Health Check	Display the Device Health Check status of the device.
7. Device Profile	Display the profile information of the device.
8. Pending Issue	Display the accuracy issue detected if any.  (Info: The field will be blank if the device is working well)
9. Pending Action	Display the related party for next action. (Info: The field will be blank if the device is working well)
10. Notes for Customer	Display the notes for customer if any. (Info: The field will be blank if the device is working well)
11. Action	A link to trigger the Device page for the setting.

4.2.2 Device Basic Setting

Users may configure the details of each individual counter by navigating to the following:

STEP 1 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 2 - Select the device to manage and click on the Edit button in the Action column.

STEP 3 - Update the the field to be modified and click the Save button to save the changes.

 

Item	Description
1. Device Name	Enter a preferred device name.
2. Serial	Display the serial of the device.
3. Mac Address	Display the Mac address of the device.
4. Mounting Height (Lens)	Display the mounting height of the camera and the lens of the device.
5. Firmware	Display the current firmware of the device.
6. Last Allocation Date	Display the date and time of the device is being allocated.
7. Warranty	Display the expiry date of the device warranty.
8. Network Status	Display the current network status of the device.
9. Report	A link direct to Accuracy Report of the device.
10. Verified Date	Display the date of accuracy verification certified.
11. Video Scheduler	A link direct to Verifying Video page, to schedule video recording for accuracy verification.
12. Device Health Check	A link direct to Device Health Check Logs.
13. Device Profile	Display the issue tag if any. (Info: The field will be blank if the device is working well)
14. Pending Issue	Display the accuracy issue detected if any.  (Info: The field will be blank if the device is working well)
15. Pending Action	Display the related party for next action. (Info: The field will be blank if the device is working well)
16. Notes for Customer	Display the notes for customer if any. (Info: The field will be blank if the device is working well)
17. Setting & IT Details	Display the Network Configuration of the device includes: IP Type Internal IP External IP Primary DNS Secondary DNS MTU Server Address Usage Active Status Area Tag
18. Accuracy Audit	Display the Accuracy Report details of the device includes: Stage SLA Tuned Date Notes for Customer Reverification Approval Approval Reason
19. Floor Plan	Display the floor plan
20. Related Ticket(s)	Display the related Tickets details includes: Support Tickets RMA Cases

 

4.2.3 Usage Identification

There are several usages which a FootfallCam device is capable of based on the model of the device. These usages are as shown in the Usage section in Device Page under the 'Settings & IT Details' tab and some requires special tuning from FootfallCam personnel.

Users MUST choose one/ more of the basic usage upon installation from device's configuration page or from this Usage section from Device Page once the counter has been allocated to the site.

The table below shows the available usage options, type of the usage, and the description for each usage:

Usage	Type	Description
1. Footfall Counting	Basic	It is used for counting visitors IN & OUT where the data can be viewed in Data Integrity Report and Analytics Center. Warning: Tracking lines will not be drawn if this option is not chosen and IN OUT data will be empty.
2. Site Entrance	Optional	It is used to indicate whether the counting data should be included into Site level data in Data Integrity Report and Analytics Center (and in Site Occupancy Dashboard if Space Occupancy is requested). Warning: Site level data in both Data Integrity Report and Analytics Center will be empty if none of the device allocated to the site is chosen with this usage.
3. Space Occupancy*	Optional	It is used to count the live occupancy of a site/ area and the data will be shown in Space Occupancy Dashboard/ Report. Warning: Space Occupancy Dashboard/ Report will be empty even if the usage is requested when no device at the site is chosen with this usage.
4. Wi-Fi Counting	Basic	It is used for counting Wi-Fi data (outside traffic, turn-in rate, visit duration, new customer and returning customer) based on MAC address detection and the data can be viewed in Analytics Center. Warning: Wi-Fi data will be empty if none of the device at the site is chosen with this usage.
5. Heatmap	Basic	It is used for the counting of visitors in a specific area (region of interest) and the data can be viewed in Heatmap Weekly/ Daily Report. Warning: Extra input from users is required upon request on the region of interest. Heatmap Weekly/ Daily Report will be empty if none of the device at the site is chosen with this usage.
6. Queue - Queue & Serve*	Optional	It is used for queue counting where the area is the queuing area and the data can be viewed in Queue Daily Report. Warning: Extra input from users is required upon request on the queuing area. Queue Daily Report will be empty if none of the device at the site is chosen with this or the 'Queue & Pick Up' usage.
7. Queue - Queue & Pick Up*	Optional	It is used for queue counting where the area is the pick up area and the data can be viewed in Queue Daily Report. Warning: Extra input from users is required upon request on the pick up area. Queue Daily Report will be empty if none of the device at the site is chosen with this or the 'Queue & Serve' usage.

 

4.2.3.1 Other Extra Configurations

FootfallCam devices are also capable of other extra configurations which requires special tuning from FotfallCam personnel and users are able to request for them through support tickets (refer to 24.3 Raising an Issue to create a support ticket to FootfallCam). Those configurations are listed below:

• 7.4.1 Only IN Count Required
• 7.4.2 Only OUT Count Required
• 7.4.3 Kids Counting
• 7.4.4 Exclusion Line
• 7.4.5 Staff Exclusion Tag
• 7.4.6 Staff Exclusion Button
• 7.4.7 GPIO

4.3 Device Relocation

Users that would like to reuse an existing FootfallCam may remove the counter from the existing store and install it into the new location. As all data are stored on a server level and not within the counter, this requires site details to be edited in the counter management page. There are 3 major steps need to be done, which are remove device from old store, remove site from old store and reallocate device in new store.

4.3.1 Remove Device

STEP 1 - Access to FootfallCam Analytic Manager V8™: http://portal.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 3 - Select the counter you want to remove and click on the Edit button at Action column to access the Device page.

STEP 4 - Complete the process by click on the Delete Device button at the top right corner of the page.

STEP 5 - Repeat step 3 and step 4 as necessary for multiple counters.

 

4.3.2 Remove Site

STEP 1 - Click on Setting > Site Management to access the Site Management & Health Check page.

STEP 2 - Select the site you want to remove and click on the Edit button at Action column to access the Site page.

STEP 3 - Complete the process by click on the Delete Site button at the top right corner of the page.

STEP 4 - Repeat step 2 and step 3 as necessary for multiple sites.

 

4.3.3 Reallocate Device

Create new site and add the device to new branch by following the steps in Section 4.1 Adding New Device and share the pairing code of the new branch with the installer.

 

4.4 Swapping a Faulty Device

When an existing counter needs to be replaced due to the failing hardware of an existing counter, or if the existing counter has been externally damaged.

STEP 1 - Access to FootfallCam Analytic Manager V8™: http://portal.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 3 - Select the device you want to remove and click on the Edit button at Action column to access the Device page.

STEP 4 - Remove the counter by click on the Delete Device button at the top right corner of the page.

STEP 5 - Click on Setting > Sites Management to access the Site Management & Health Check page.

STEP 6 - Select the site which the counter is removed and click on Edit button in the Action column.

STEP 7 - Copy the pairing code to share with your installer during their installation. When the installer is inputting the configuration details, the installer may use the pairing code shared. Please refer to section 4 Allocate via Installation Code for more details.

4.5 Device Status Configuration

During store renovation, user may not want the irrelevant data of footfall from the construction workers walking in and out of the store. Users may want to temporary disable the FootfallCam during renovation to maintain the accuracy of the data. Below are the steps to temporary disable the device and re-activate the device after the renovation is completed and stores are open to the public.

4.5.1 Temporarily Disabling A Device

STEP 1 - Access to FootfallCam Analytic Manager V8™: http://portal.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 3 - Select the device you want to temporary disable and click on the Edit button to access the Device page.

STEP 4 - Navigate to the Setting & IT Details panel at the bottom and untick the Active box to disable the device.

STEP 5 - Complete the process by click the Save button at top right of the Device page.

 

4.5.2 Device Re-activation

STEP 1 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 2 - Select the device you want to temporary disable and click on the Edit button to access the Device page.

STEP 3 - Navigate to Setting & IT Details panel at the bottom and tick the Active box to enable the device.

STEP 4 - Complete the process by click the Save button at top right of the Device page.

 

4.5.3 Remove Device

STEP 1 - Click on Setting > Devices to access the Device Management & Health Check page.

STEP 2 - Select the device you want to remove and click on the Edit button to access the Device page.

STEP 3 - Complete the process by click the Delete Device button at top right of the Device page.

 

4.5.4 Reset Device Data

This section focuses on to reset device data in the system.

STEP 1 - Click the Setting > Sites button to access Counter Management page.

STEP 2 - Navigate to the counter and click on Details.

STEP 3 - Click on Reset Data button on the top-right

STEP 4 - Complete the process by click on the Confirm button.